Contact Us

We're Here to Help

Thank you for visiting PineBrook.space. We appreciate your interest in our collection and want to make your shopping experience as clear, convenient, and enjoyable as possible.

Whether you're considering your first purchase or already have an order with us, our customer support team is available to assist with questions about our products and services. You can contact us for help with product information, dimensions, materials, availability, ordering, payments, shipping, delivery, returns, refunds, or other general inquiries related to PineBrook.

If you are unsure which plant stand may be suitable for your space, feel free to contact us before ordering. Providing information about the product you are considering and your question will help our team better understand your needs and provide relevant assistance.

For questions about an existing order, we recommend including your order number and the email address used when placing your order. Providing these details allows us to locate the relevant purchase more efficiently and review the available order information.

If your inquiry concerns a product that arrived damaged, defective, incomplete, or different from what you ordered, please provide your order details and a clear description of the issue. Photographs of the product and packaging may also be helpful when applicable.

For return or refund requests, please contact our customer service team before sending any item back. We will review your request and provide the appropriate return instructions in accordance with our 30-day Return & Refund Policy. Eligible returns are provided free of charge under the terms of that policy.

Customers with shipping or delivery questions are also welcome to contact us. PineBrook provides free worldwide shipping, with an estimated delivery timeframe of 7–10 days. If you have questions regarding the status of an order or available tracking information, please include your order number when contacting us.

You can reach PineBrook using the contact information below:

PineBrook
2075 Bayview Ave
North York, ON M4N 1J7
Canada

Email: support@PineBrook.space
Telephone: (403) 283-1414
Website: PineBrook.space

When contacting us by email, please provide as much relevant information as possible so that we can understand your inquiry and assist you efficiently. For order-related matters, including your order number in your initial message is particularly helpful.

We aim to respond to customer inquiries as promptly as possible during normal business operations. Response times may occasionally vary depending on inquiry volume, weekends, holidays, or the nature of the request.

Your questions and feedback are important to us. They help us provide better support and continue improving the PineBrook shopping experience. Whether you need assistance before placing an order or support after your purchase has arrived, we are here to help.

Thank you for choosing PineBrook. We look forward to helping you create a greener, more organized, and more inviting space for the plants you love.