Shipping policy

PineBrook is committed to making ordering simple and accessible wherever our customers live.

Free Worldwide Shipping

We provide free standard shipping worldwide on orders placed through PineBrook.space. No minimum purchase is required unless otherwise clearly stated during a particular promotion or checkout experience.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

Delivery times are estimates rather than guaranteed arrival dates. Actual delivery may occasionally be affected by destination, carrier operations, customs procedures, public holidays, severe weather, high-volume periods, or other circumstances outside our reasonable control.

Order Processing

Orders may require processing before being transferred to the applicable shipping carrier. Once your order has been processed and dispatched, available tracking information may be provided electronically.

Tracking

Where tracking is available, customers may receive tracking information after shipment. Tracking systems can sometimes require additional time to display the first carrier update.

Shipping Information

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you notice an error in your shipping information, contact support@PineBrook.space as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

International Deliveries

We ship internationally. International shipments may be subject to customs procedures, local regulations, inspections, or other requirements imposed by the destination jurisdiction.

Unless otherwise indicated during checkout or required by applicable law, customers are responsible for understanding any local import requirements that may apply to their orders.

Delayed Orders

If your order has not arrived within the expected timeframe, please contact our customer support team. We will review the available shipment information and assist with appropriate next steps.

Lost or Damaged Shipments

If a shipment appears to have been lost or arrives visibly damaged, please contact us with your order information. Photographs of damaged packaging or products may assist us in reviewing the issue.

Shipping Support: support@PineBrook.space
Telephone: (403) 283-1414