Refund policy

At PineBrook, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, eligible products may be returned within 30 days of delivery for a refund under the terms described below.

1. 30-Day Return Period

You may request a return within 30 days from the date your order is delivered. Return requests submitted after the 30-day period may not be eligible for return or refund.

PineBrook offers free returns on eligible products within this period.

2. Return Eligibility

To qualify for a return, the product should generally be returned in substantially the same condition in which it was received. Where reasonably possible, please retain the original packaging, included components, accessories, manuals, hardware, and other materials supplied with the product.

Products that have been significantly damaged after delivery through misuse, improper installation, unauthorized modification, neglect, or other circumstances unrelated to a product defect or shipping issue may not qualify for a full refund, subject to applicable consumer protection laws.

3. Starting a Return

Before returning a product, please contact us at support@PineBrook.space.

Include your order number, the product you wish to return, and the reason for your request. If the item arrived damaged, defective, or incorrect, photographs may help us review the issue more efficiently.

Please do not send a return to our business address without first receiving return instructions from our customer service team.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.

We will review the information provided and determine an appropriate resolution, which may include a replacement, refund, or another remedy as required by applicable law.

5. Refunds

After an eligible return has been received and reviewed, approved refunds will generally be issued to the original payment method.

Processing times may vary depending on your bank, card issuer, payment provider, and other financial institutions involved in the transaction.

Original shipping charges are not applicable where standard worldwide shipping was provided free of charge.

6. Exchanges

If you would like a different product, please contact our customer service team. Depending on availability and circumstances, we may provide exchange instructions or recommend returning the original product and placing a new order.

7. Consumer Rights

Nothing in this policy is intended to limit rights or remedies that cannot legally be excluded under applicable consumer protection laws.

For return assistance, contact:

Email: support@PineBrook.space
Telephone: (403) 283-1414